We stand fully behind all BOLDIFY products with our Satisfaction Guarantee*. If you purchase a single unit of any BOLDIFY product and are not completely satisfied, submit a refund request here. Please note, if more than 1 unit of the same product was purchased, we may request the Authorized Return** of any new/unopened units for refund.

*Satisfaction Guarantee: Applies only to the purchase of a single bottle of each product, with lifetime order and refund history taken into consideration. We reserve the right to decline requests for refund of more than 1 of the same item/color, and/or if a refund under the Guarantee has been previously issued for the item in question. Please email Customer Care here with any questions you may have regarding this policy.

**Authorization Required: Returns must be shipped to our Returns Warehouse -- which is separate from our Fulfillment Warehouse; as such, we must advise that you not refuse a shipment or "Return to Sender", as this will greatly delay issuance of any refund. Outside of the Satisfaction Guarantee, we authorize the return of and will issue refunds only for new, unopened, unused products. Should we require and authorize a return, return shipping is the responsibility of the customer. While not required, we recommend using a trackable shipment method, as we are not liable for return items lost in transit. Received returns are subject to inspection; items received will be inspected and refunded within 5 business days. An email notification is sent upon refund issuance.