A: No, placed orders cannot be amended or canceled. In order to offer the most expedient fulfillment experience, orders are payment-captured immediately upon placement, and sent directly to the warehouse for fulfillment; once in the warehouse queue for picking and packing, orders are not eligible for alteration/cancellation.
Please be sure to double-check all the items/information for your order prior to submission, and understand that, once the order's been placed, you won't be eligible for a refund until it's been delivered. If you have any questions about our policy or a recent order, you can reach our Customer Experience Team here.
We stand fully behind all BOLDIFY products with our Satisfaction Guarantee. If you purchase a bottle of any BOLDIFY product and are not completely satisfied, simply send us an email here and let us know; we’ll issue a full refund of the purchase price within 1 Business Day!
Please Note: The Satisfaction Guarantee applies only to the purchase of a single bottle of each product, with lifetime order and refund history taken into consideration. We reserve the right to decline requests for refund of more than 1 of the same item/color, and/or if a refund under the Guarantee has been previously issued for the item in question. Please use the link above to reach out to Customer Care with any questions you may have regarding this policy.
A: Please join our mailing list to stay updated on promotions, new launches and more! The "Discount" box is on the first page of our checkout process. It allows you to see the total price of everything in your cart, minus any applied discount, BEFORE you go any further into the purchase process.
On Desktop: You'll find the Discount Box on the right-hand side of the screen, directly below the list of items in your Cart:
Enter your Coupon Code, exactly as provided, then click "Apply"; adjusted pricing will appear under the box.
On Mobile: On the first Checkout Screen, click "Show Order Summary" at the very top of the page:
The Discount Box appears in this section; enter your Coupon Code exactly as provided, then click "Apply" and ensure updated pricing below:
Most importantly, you should know that Coupon Codes cannot be combined; if you have more than one code, please use the one that provides a bigger discount to ensure the best value. Secondly, Discount Codes are set up with specific parameters to ensure use within the intended scope. For instance, all BOLDIFY Coupon Codes are strictly limited to one use, per account/household; if you try to use a Coupon Code a second time, the system will not allow you to do so. If you've received a Loyalty Coupon for being a returning customer, it's likely that particular code requires use by an account with an established order history; if you were to give the code to a friend who'd never ordered from us before, the system wouldn't allow for them to make use of it.
If you have questions about a discount, please contact us, being sure to provide your name, the email address associated with your BOLDIFY cart/order history, and the Coupon Code in question, so that we can promptly and effectively assist.
The $50 Free Shipping threshold pertains to the final item(s) cost, after any coupons are applied and before tax is assessed; therefore, if an applied coupon drops your Order Subtotal (pre-tax total) down below $50, the Free Shipping selection will no longer be available.
Helpful Hint: If the coupon is saving you more than the shipping costs, then it's better to leave it applied; if not, remove the Coupon and reap the benefit of Free Shipping. If you'd like to both save with the coupon AND get Free Shipping, simply add something else to your cart to maximize savings!
At this time, we ship only within the United States
Orders placed on our direct site are usually shipped within 3-5 Business Days, and generally delivered within 7-10 Business Days. Please keep in mind, this is only an estimate; while orders generally arrive well ahead of schedule, there are rare times during which delivery may take longer than expected.
Here are some guidelines and helpful hints:
- Please allow at least 5 business days post-placement to inquire regarding the fulfillment of your order. Know that we're doing our best to get it on its way, and are generally able to do so within the quoted 3-5 Business Days.
- Package Tracking inquiries should be directed to the Carrier in question (UPS, USPS, FedEx, etc) for prompt resolution, unless
- The online Tracking Information hasn't been updated in at least 5 business days. In such cases, please reach out to BOLDIFY's dedicated Customer Experience Team here so that we can file a claim with the carrier and get a replacement on its way to you.
For orders marked “Delivered” within the last 5 Business Days, we would ask that you allow more time for carrier delivery; in some instances, there are timing/scanning discrepancies that can cause an order to be marked delivered before it’s actually dropped off. If your order was marked as “Delivered” more than 5 Business Days ago, please reach out to us via email here so that we can identify and resolve the issue.