ORDERING
Q: Where can I buy BOLDIFY products?
You can purchase BOLDIFY products online and in select retail stores.
Online - Direct & Marketplaces
US Direct Site
US Official Amazon Storefront
NZ Direct Site
US Retailers (Online)
Walmart Online
Target Online
International Amazon Stores
Amazon UK
Amazon Germany
Amazon France
Amazon Canada
Amazon Australia
Amazon Spain
In-Store (United States)
Select shades of BOLDIFY Hairline Powder and Hair Thickening Fibers are available in-store at participating Walmart and Target locations.
You can also order online for same-day pickup where available.
Use our Store Locator Tool to find a nearby retailer.
Q: Can I place an order over the phone?
No. BOLDIFY does not accept orders over the phone.
Orders can be placed securely through:
- Getboldify.com
- The BOLDIFY Official Amazon Storefront
Q: Can I change or cancel my order after placing it?
No, orders cannot be changed or canceled after checkout.
Once an order is placed:
- Payment is captured immediately
- The order is sent directly to our warehouse for fulfilment
Please double-check your items and shipping details before submitting your order.
Q: What if I entered the wrong shipping address?
BOLDIFY is not responsible for orders delivered to incorrect or incomplete addresses provided at checkout.
If your order was submitted with the wrong address:
- Wait for your shipping confirmation email
- Contact the carrier directly to request a reroute
Any fees associated with address changes are the customer’s responsibility.
Q: What if I chose the wrong shade/color?
You're covered by our comprehensive Color Match Guarantee!
If you selected the wrong shade:
- Submit a Color Match request using our Color Match Form HERE
- We'll send you an alternate shade at no additional cost!
Q: What if I don't like the product?
All BOLDIFY products are backed by our Satisfaction Guarantee.
If you're not satisfied:
- Submit a return request using our Return Request form HERE
- We’ll issue a full refund of the purchase price within 1 Business Day!
Important notes:
- The Satisfaction Guarantee applies to one bottle per product
- Lifetime order and refund history is considered
- We reserve the right to decline repeat or excessive refund requests
Q: How can I contact Customer Care?
Our dedicated in-house Customer Care Team is happy to help!
You can reach out via:
- Email: support@getboldify.com
- Website Contact Form
- Phone: 1-888-529-8427
Phone support hours:
Monday-Friday, 9am-5pm ET (excluding US holidays)
All inquiries are answered within 1 business day.
Contacting Customer Care does not opt you into marketing communications.
If you send a text message, standard messaging and data rates may apply.
DISCOUNTS
Q: Where do I apply a Coupon Code?
You can apply a coupon code during checkout on the first checkout page.
- Enter your coupon code in the Discount field
- Click Apply
- Your updated total will appear before you complete your purchase
If the code is valid, the discounted price will be reflected immediately.
Q: Why isn't my coupon code working?
Coupon codes may not apply for one or more of the following reasons:
- Coupon codes cannot be combined
- Only one coupon code can be used per order
- Most coupon codes are limited to one use per account or household
- Loyalty or returning-customer coupons require an account with prior order history
- The coupon may not apply to the items currently in your cart
- The coupon may be expired
If you believe your coupon should be working, please contact Customer Care and include:
- Your name
- The email address associated with your order or cart
- The coupon code you attempted to use
Q: Why did my free shipping disappear after applying a coupon?
Free shipping applies to orders with a subtotal of $35 or more after discounts and before tax.
If applying a coupon causes your order subtotal to fall below $35:
- Free shipping will no longer be available
Helpful tip:
If the coupon savings exceed the shipping cost, it's better to keep the coupon applied.
If not, you may remove the coupon to qualify for free shipping - or add another item to your cart to reach the free-shipping threshold.
SHIPPING & RETURNS
Q: Do you ship internationally?
At this time, BOLDIFY ships only within the United States.
Q: How long does shipping take for orders placed on getboldify.com?
Orders placed on getboldify.com typically arrive within:
- 5-7 business days with standard shipping
- 2-3 business days with expedited shipping
Delivery timelines are estimates and may vary due to carrier delays or high-volume periods.
Q: How long does it take to process my order?
Most orders are fulfilled and shipped within 2–3 business days after being placed.
Please allow up to 3 business days post-order before contacting us about fulfillment status.
Be sure to check your spam folder for shipping confirmation and tracking emails.
My tracking hasn't updated. What should I do?
If your tracking information:
- Has not updated for fewer than 5 business days: please continue to monitor tracking with the carrier
- Has not updated for 5 business days or more: please submit a case here.
For real-time updates, we recommend contacting the carrier directly (UPS, USPS, FedEx).
Q: My orders says "Delivered," but I didn't receive it. What do I do?
If your order includes Route Packaging Protection:
- Please follow the instructions in the Route Package Protection FAQ section
If your order does NOT include Route Packaging Protection:
- If marked "Delivered" within the last 5 business days, allow additional time for carrier delivery
- If marked "Delivered" more than 5 business days ago, submit a delivery issue case using our support form HERE.
For assistance, you may also contact Customer Care via email HERE.
Q: My order arrived damaged. What should I do?
Q: How do I request a return?
To request a return, visit the Returns Portal HERE.
You may submit requests for:
- Satisfaction Guarantee
- Color Match Guarantee
- Authorized general returns
Please review the following return conditions carefully.
Important return information
- Return authorization is required for all approved returns
- Returns must be sent to our Returns Warehouse, which is separate from our Fulfillment Warehouse
- Do not refuse delivery or mark packages "Return to Sender," as this will delay refunds
- Only new, unopened, unused products are eligible to return
- Return shipping costs are the customer's responsibility
- We recommend using a trackable return method; BOLDIFY is not responsible for items lost in transit
- Returned items are inspected upon receipt
- Approved refunds are issued within 5 business days of inspection
- You will receive an email confirmation once your refund is processed
ROUTE PACKAGE PROTECTION
Q: What is Route Package Protection?
Route Package Protection is an optional shipping protection service that covers your order if it is lost, stolen, or damaged during transit.
BOLDIFY partners with Route to provide added peace of mind.
Route Package Protection can be added to your order during checkout.
Q: How does Route work?
If your Route-protected order is lost, stolen, or damaged:
- Route's support team will review your claim
- Approved claims are resolved through a refund or reorder, based on your preference and item availability
- Claims are typically reviewed within 1-2 business days of submission.
Need to file a claim? File here.
Q: How does Route handle refunds and replacements?
Refunds
- Route refunds the item subtotal, shipping, and taxes (if Automatic Issue Resolution is enabled by the merchant)
- The Route Package Protection fee is not refundable
Reorders
- Route will reorder eligible items based on availability
- Out-of-stock items will be refunded
- Route covers the cost of replacement items, shipping, taxes, and Route protection
Q: When should I file a Route claim?
Marked as Delivered but Not Received (Stolen):
- File no earlier than 5 calendar days after delivery
- File no later than 30 calendar days after delivery
- Some claims may require a police report
Stuck in Transit (Lost):
- Domestic orders: file no earlier than 2 calendar days after the last tracking update
- File no later than 30 calendar days from the last update
- Maximum filing window: 365 days from the order date
Damaged Items:
- File within 30 calendar days of delivery
- Photos of the damaged item(s) and packaging are required
All of Route’s policies are listed here.
Q: How do I file a Route claim?
If you added Route Package Protection at checkout:
- You'll receive a confirmation email from Route with a claim link
- You can also file a claim via the Route website here or the Route app.
To file a claim, you'll need:
- Your store order number or Route ID
- The email address used for your order
Q: Where can I view Route's full terms and conditions?
Route’s complete terms and conditions are available on Route's website here.
