Discounts / Ordering / Shipping
Q: I see you have a Customer Care phone number..can I place my order over the phone?
A: For security reasons, we DO NOT take orders over the phone. You can place an order safely and securely online via our Direct Site or our Official Amazon Storefront.
We are, however, always happy to resolve your questions or concerns regarding our products, promotions, or previously placed orders over the phone!
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, Apple Pay, Diners Club, JCB, Venmo - or Express Checkout with PayPal, Amazon Pay, or Google Pay.
Q: Where do I apply a Coupon Code?
The Discount Box appears in this section; enter your Coupon Code exactly as
provided, then click "Apply" and ensure updated pricing below:
Q: The system won't apply my Coupon Code. Why?
Q: How long do orders placed on getboldify.com take to arrive?
A: Orders placed on our direct site are usually shipped within 3-5 Business Days, and generally delivered within 7-10 Business Days. Please keep in mind, this is only an estimate; while orders generally arrive well ahead of schedule, there are rare times during which delivery may take longer than expected.
PLEASE NOTE: While we are doing our best in the COVID-era to fulfill orders promptly and get them to their destination on time, delays due to an influx of orders and extreme carrier volume are not uncommon.
Here are some guidelines and helpful hints:
- Please allow at least 5 business days post-placement to inquire regarding the fulfillment of your order. Know that we're doing our best to get it on its way, and are generally able to do so within the quoted 3-5 Business Days.
- Package Tracking inquiries should be directed to the Carrier in question (UPS, USPS, FedEx, etc) for prompt resolution, unless
- The online Tracking Information hasn't been updated in at least 10 calendar days. In such cases, please reach out to Boldify's dedicated Customer Care Team here so that we can file a claim with the carrier and get a replacement on its way to you.
On behalf of Boldify and our Carrier partners, we appreciate your patience and understanding!
Q: What about items that are eligible for "Fast, Free" Shipping?
A: The Fast, Free Shipping option is available only for specific products, as noted on the Product Listing Page for each individual item.
Please note, expedited shipping can only be obliged if all products in the order qualify; if some do and some do not, the Expedited Delivery selection will be omitted from the Checkout Process, and Standard Shipping will be the only available option.
If all items in your order qualify for Fast, Free Shipping (expedited delivery), you'll need to select that option during the "Shipping/Delivery" portion of the Checkout Process to take advantage of the offer. The system default is Standard Shipping, therefore selection of an alternate option is required to obtain any other delivery method.
Q: My order says it was “Delivered”, but I haven’t received it; what do I do?
A: For orders delivered within the last 5 Business Days, we would ask that you allow more time for carrier delivery; in some instances, there are timing/scanning discrepancies that can cause an order to be marked delivered before it’s actually dropped off.
If your order was marked as “Delivered” more than 5 Business Days ago, please reach out to us via email here so that we can identify and resolve the issue.
Q: Do you ship Internationally?
A: At this time, we’re only able to ship within the United States.
Q: What if I try a product and I don’t like it...is there any kind of Satisfaction Guarantee?
A: We stand fully behind all Boldify products with our Satisfaction Guarantee. If you purchase a bottle of any Boldify product and are not completely satisfied, simply send us an email here and let us know; we’ll issue a full refund of the purchase price within 1 Business Day!
Free Bottle Promotion
Q: I got a Free Bottle Offer* with a recent purchase; how do I take advantage of that?
A: First and foremost, verify that you qualify per the applicable Terms and Conditions:
- Offer available to US/UK residents only.
- Limited to one free bottle of each product per Amazon account and household.
- You received a Free Bottle Offer insert in the product packaging and you purchased at full price on our Official Amazon US or Amazon UK Storefront. (In rare instances, we may need to fulfill non-Amazon orders from an Amazon Warehouse, in which case the offer is not valid.)
- You’ve used the product for at least 5 full days.
- You agree to complete a survey regarding your experience on our Promotional Website.
Once you’ve confirmed that you qualify per the above, visit the appropriate Promotional Survey Site (linked below), and follow the prompts to complete and submit your request!
*This offer is not dependent on posting a public review, nor will doing so queue a Free Bottle to be shipped. Product rating assessed during the survey does not affect eligibility.
Q: How long will it take for my Free Bottle to arrive?
A: Free Bottle Requests are processed individually, and shipped for receipt within 7-10 Business Days of placement.
Q: I requested more than one Free Bottle, but only one arrived?
A: Free Bottles are processed and shipped individually, may be sent from different warehouses, and may arrive with different carriers/on different days.
Q: I requested my Free Bottle a while ago, but I still haven't received it?
A: If it's been more than 3 weeks since you submitted your request and you've not yet received your Free Bottle, please contact us here.
Q: I realized that I provided the wrong Shipping Address after I submitted my request...what can I do?
A: Email us immediately so that we can do our best to update your request before it's fulfilled.
Once it's picked, packed, and readied for shipment, we're unable to change anything; at that point, you'd need to work with the Carrier to have the package rerouted as needed - and any fees they choose to assess would be your responsibility.
Please Note: We reserve the right to deny a replacement promotional item that was shipped in accordance with the submitted request for which delivery failed due to no fault of our own. Please contact us promptly for assistance, and understand that the outcome will consider the circumstance and be determined on a case-by-case basis. Any exceptions to policy should be considered a one-time courtesy, and are not indicative of an assurance for a similar outcome in future instances.