No, placed orders cannot be amended or canceled. In order to offer the most expedient fulfillment experience, orders are payment-captured immediately upon placement, and sent directly to the warehouse for fulfillment.

Please be sure to double-check all the items/information for your order prior to submission.

BOLDIFY IS NOT LIABLE FOR PACKAGES MIS-DELIVERED DUE TO INCORRECT OR INCOMPLETE SHIPPING INFORMATION PROVIDED AT THE TIME OF ORDER PLACEMENT.

Order Submitted With Wrong Address:
You will need to await the tracking information via email and reach out to the carrier directly to request that the package be re-routed. Any and all costs associated with such updates are customer responsibility.

If you have any questions about our policy or a recent order, you can reach our Customer Experience Team here.

You're covered with our comprehensive Color Match Guarantee! Just reach out here, and we'll send you an alternate shade at no cost!

We stand fully behind all BOLDIFY products with our Satisfaction Guarantee. If you purchase a bottle of any BOLDIFY product and are not completely satisfied, simply send us an email here and let us know; we’ll issue a full refund of the purchase price within 1 Business Day!

Please Note: The Satisfaction Guarantee applies only to the purchase of a single bottle of each product, with lifetime order and refund history taken into consideration. We reserve the right to decline requests for refund of more than 1 of the same item/color, and/or if a refund under the Guarantee has been previously issued for the item in question. Please use the link above to reach out to Customer Care with any questions you may have regarding this policy.